fbpx

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • CD or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hangoversquare.net

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hangoversquare.net and send your item to: 
56d Arlington Road
Bristol
BS4 4AJ
UK

Shipping returns

To return your product, you should mail your product to: 
56d Arlington Road
Bristol
BS4 4AJ
UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@hangoversquare.net for questions related to refunds and returns.

Sign up to the
hangover square
mailing list

You’ll receive notifications of new blog posts, new releases, live dates, and general news of what we’re up to.
All good fun!

Join our mailing list for news, features and updates on releases and performances.

By submitting my information, I agree to receive personalized updates and marketing messages about Hangover Square based on my information, interests, activities, website visits and device data and in accordance with the Privacy Policy. I understand that I can opt-out at any time by emailing info@hangoversquare.net

Hangover Square are Victoria Bourne and Chris Harper

Thank you so much for joining us!

You should now receive an email asking you to confirm your email address, do please check your junk folder! After that, you’ll get a ‘welcome’ email and then our regular messages about our various musical goings on.

It’s great to have you aboard!

V & C xx